WhatsApp as a business system,
not just a messaging app.
Convic builds fully tailored WhatsApp solutions for enterprises — AI agents that handle FAQs, resolve tickets, guide users through your product, and sync live with your backend systems. From banking CRUD to SaaS onboarding: we architect it, we ship it.
Custom means your system runs through WhatsApp — not around it.
Off-the-shelf chatbots are FAQ wrappers. Convic custom solutions are live integrations — your data, your flows, your rules — accessible through one WhatsApp number.
Your data. Your logic.
We connect directly to your CRM, ERP, database, or APIs. Your WhatsApp agent reads and writes real records — not a generic FAQ bot.
Branded voice, not a generic bot.
We train the AI agent on your tone, terminology, and policies. Customers talk to your brand — not a template response engine.
Real-time sync, no polling.
Webhooks, live API calls, and event-driven architecture. When a customer asks for their order status, the answer is live — not cached from yesterday.
Escalate to human. Seamlessly.
When the AI agent hits its boundary, it hands off the conversation to the right human agent — with full context, in-thread. Zero friction.
Full CRUD operations over WhatsApp chat.
Banks and NBFCs use Convic to let customers read balances, transfer funds, block cards, and track applications — all through a WhatsApp number they already trust. No app download. No hold music.
Four capabilities. One WhatsApp number.
Each solution is purpose-built for your business — not a generic template activated with a toggle. Here's what's possible.
Clients get answers. Your team stays focused.
We train an AI agent on your documentation, policy PDFs, and product FAQs. It handles the top 80% of inbound questions without a human touching them — with accurate, brand-consistent answers, every time.
- Trained on your actual documents and SOPs
- Multi-language support out of the box
- Instant escalation when intent is unclear
- Usage analytics: see which questions recur most
Resolve. Don't just respond.
Most support tickets are repetitive — password resets, order status, invoice copies, policy lookups. We connect the AI agent directly to your systems so it doesn't just reply, it closes the ticket.
- Fetches live data: orders, invoices, tickets, accounts
- Performs actions: reschedule, cancel, update, reset
- Confirms every action with the user before executing
- Full audit trail of every automated resolution
Technical support, automated to the task.
For SaaS companies, we build agents that handle bug reports, feature requests, API questions, and user onboarding flows. The agent understands your product's terminology and can perform actions in your platform via API.
- Diagnoses common errors using your error code docs
- Can trigger actions: reset API keys, enable features, create accounts
- Escalates to engineering only when genuinely complex
- Captures structured bug reports to feed your issue tracker
Your product manual, alive in a chat thread.
Customers who understand your product retain longer and complain less. We build interactive guides on WhatsApp — step-by-step setup flows, feature walkthroughs, and onboarding sequences that feel like talking to a knowledgeable human.
- Contextual tips based on where the user is in their journey
- Interactive buttons and list menus for guided navigation
- Video and document delivery in-thread
- Progress tracking: know where every user is in onboarding
How the pieces fit together.
A clean separation of concerns means your business logic stays in your systems — we just connect WhatsApp to it.
WhatsApp Layer
Customer sends a message to your WhatsApp Business number
Convic AI Layer
Intent classification, NLP parsing, and action routing
Integration Layer
Live reads and writes against your backend systems
Your Systems
ERP, CRM, databases, ticketing — your source of truth, untouched
Custom command shortcuts
Train the agent to recognize your own keywords: *BALANCE*, *RAISE TICKET*, *RENEW* — whatever fits your product's language. One word triggers a full workflow.
Intelligent context memory
The agent remembers the full conversation thread. A follow-up question like 'What about the second option?' resolves correctly — the way a real support agent would.
Graceful fallback design
When the AI can't confidently answer, it says so — then routes to a human or logs it for review. No hallucinated answers. No fake confidence.
We've solved it for your industry already.
Every vertical has its own vocabulary, compliance requirements, and user expectations. We bring domain knowledge to the table — not just code.
Banking & NBFC
- Balance & statement access
- Fund transfers with OTP auth
- Loan status tracking
- Card block and reissue
Healthcare
- Lab result delivery
- Appointment + prescription management
- Insurance claim status
- Doctor consultation booking
SaaS & Tech
- In-product onboarding via WhatsApp
- API error diagnosis
- Feature walkthroughs
- Subscription and billing actions
E-commerce
- Order tracking and returns
- Refund processing
- Product recommendations
- Abandoned cart recovery
Logistics
- Shipment tracking by AWB
- POD collection and confirmation
- Driver assignment updates
- Exception alerts
Real Estate
- Property listing queries
- Site visit scheduling
- Document collection flow
- EMI calculation
From brief to production in 7 days.
We've done this enough times to move fast without cutting corners. Most enterprise deployments go live within a week.
Start a projectWe map your operations
A structured intake call where we document your use cases, data sources, escalation logic, and brand voice. We leave with a blueprint — you leave with clarity.
Flows designed and approved
We design every conversation flow, edge case, and escalation path. You approve before a single line of code is written.
Integration and AI training
We build the integration layer, train the AI agent on your documents, and wire up your APIs. Parallel workstreams mean no waiting.
UAT on a staging number
You test on a real WhatsApp number before going live. We run stress tests on the integrations and fine-tune the AI on edge cases.
Go live. We stay on.
Production deployment with monitoring active. We watch the first 48 hours closely and tune based on real traffic before handing over to your team.
We're a service business that happens to build software.
Most WhatsApp platforms sell you a seat and leave you to figure it out. We sit across the table, learn your operations, and build the solution ourselves. Your success is the product.
We operate within Meta's official partner program — meaning your WhatsApp number is safe, your deployment is compliant, and your business isn't at risk.
Tell us what you need.
We'll build it.
A 30-minute discovery call is all it takes to scope your custom WhatsApp solution. No obligation. You'll leave with a clear picture of what's possible — and what it costs.
No commitment required·NDA signed before we discuss your data·India-based team, IST hours